Introducing LoopedIn Councils – Formerly Impact Apps.
Livingstone Shire Council set out to simplify how residents access waste information. What began as a way to check collection days quickly evolved into a fully digital service, with e-waste vouchers and real-time updates replacing outdated, paper-based systems.
The result? Faster communication, lower costs, and happier residents.
“The Calendar area of the App is proving to be worth it’s weight in gold – we have tested the App on some of our colleagues (not in the Waste Team), and they have said that they love the calendar and the ability to set up reminders the day before their scheduled service day. Big bonus!”
Leanne Randall, Principal Waste Officer
With more app downloads than premises, the Livingstone Waste App has become a trusted tool for residents and council teams alike.
Saved $353,860 in voucher costs within the first year alone
The reduction in costs allowed for the hire of a new staff member
App downloads have surpassed the total number of dwellings in the area, reaching 116.8%
Reduced cases of voucher fraud
The Livingstone Waste App combines practical features with a user-friendly design, making it easy for residents to:
Set personal reminders for bin collection days.
Report an issue like a missed service or damaged bin.
View a customised collection calendar, specific to their address.
Website Widget – Embeds essential waste info right into the council’s website for easy resident access
Learn recycling tips and discover how to dispose of tricky items.
“We are finding the majority of our residents love the App!”
Leanne Randall, Principal Waste Officer
Livingstone’s journey began with the goal of making essential service information, such as bin days and recycling rules, instantly accessible.
By phasing out printed waste vouchers and moving to digital waste vouchers, the council has:
More oversight and control of voucher usage, reducing cases of voucher fraud
Made huge savings on printing and mailing costs while ensuring residents always have the information they need.
Improved resident satisfaction across the board.
The digitisation process has become a cornerstone of their customer service strategy, reducing call centre queries and providing a reliable, self-service option for the community.
From personalised calendars to quick access to e-waste vouchers, the app offers an always-on service experience.
Murrindindi’s early success shows what’s possible with smarter tools, faster updates, and stronger resident engagement.
Want to see how the new app could work in your area? Book a demo or explore more case studies below.
