Introducing LoopedIn Councils – Formerly Impact Apps.
“The app serves as another platform for Council to inform the community about waste services, events and other waste related topics.“
Resource Recovery Coordinator
Canada Bay Council wanted an app that worked as hard as they do — a tool they could manage and adapt without external support.
Impact Apps’ custom council app, now part of LoopedIn Councils, provided a smooth migration and the freedom to fine-tune content in real time.
When a new clean-up collection system was introduced, the app turned what could have been a confusing transition into a seamless experience. Residents can simply enter their address to see the next scheduled collection or book a clean-up with just a few taps.
The Canada Bay Waste App combines convenience and clarity in one place:
Tailored Bin Calendars – Each household sees its own personalised schedule, updated instantly for public holidays or service changes.
Hard Waste Service Details – Provides property-specific information for hard waste collection. Depending on the address, residents are shown either their next set collection date or a booking link, making complex service variations easy to understand.
Smart Reminders – Notifications for both weekly collections and bulk household pickups mean fewer missed services.
‘What Goes Where’ Guide – Easy answers for tricky waste items like batteries, chemicals, or mattresses.
Quick-Action Forms – Residents can report illegal dumping, missed bins, or damaged containers in seconds.
Service Hub – A central space for information on waste centres, hours of operation, and council waste programs.
“We like that the app has multiple different functions not just a waste calendar, but you can place information, events and notifications through the app.“
Resource Recovery Coordinator
The app has been widely adopted and continues to deliver value for both council teams and residents.
59.48% of households in the council area have downloaded the app.
Successfully moved away from the Recycle Coach app to LoopedIn Councils
6,700 visitors to the website 12 month collection calendar in the last two months alone.
From personalised calendars to bulk collection reminders, the app makes waste services simple to navigate and always accessible.
See how other councils are streamlining their services with LoopedIn Councils.
Explore our case studies or book a free demo to see how our custom council apps can transform the way you connect with residents.
