Introducing LoopedIn Councils – Formerly Impact Apps.
Since 2017, Bayside Council has used our waste and recycling app to answer almost every waste-related question on its website and provide residents with instant access to reliable information.
In 2024 and 2025, the app played a crucial role in communicating a complex service change, helping residents seamlessly transition to new collection schedules.
“Just last year we facilitated around 10,000 requests through this platform, streamlining our operations significantly. Moreover, their push notification capabilities that target zone, suburb, or street level are instrumental in delivery ing timely and specific information to our community.”
Joe Logiacco
Bayside Council needed a simple, scalable way to guide their 185,000+ residents through a significant change to their collection services.
With Impact Apps’ council app, now part of LoopedIn Councils, residents can now see their current collection schedule and any upcoming changes, all by simply entering their address.
Push notifications and banners alerted residents to the key steps in this huge service overhaul, replacing confusing printed materials with a clear, mobile-first solution.
The Bayside Waste App offers powerful tools to simplify waste management:
Collection Day Reminders – Set custom alerts for bin collection days.
Issue Reporting & Service Requests – Report missed bins, damaged bins, or request a service.
Facility Finder – Locate the nearest waste and recycling facility with maps and directions.
Waste & Recycling Info – Access up-to-date guidance on what can and cannot be recycled in Bayside.
“The team at LoopedIn is remarkable – adaptable, responsive, and unwavering in the face of challenges. They not only deliver consistently but also bring creative ideas to the table in the face of drive progress.”
Joe Logiacco
The app has become an essential tool for Bayside residents, improving engagement and cutting through confusion during a period of service change.
51.8% of premises have downloaded the Bayside Council app
50,000 user installs and nearly a million views last year alone
Approximately 10,000 requests through the app
Push notifications that target zone, suburb or street level.
Bayside Council’s custom waste app solution offers a simple interface and powerful features designed to make life easier for residents. From address lookups to push notifications, it ensures residents always know what to do and when to do it.
Discover how other councils are using LoopedIn Councils digital waste app to improve communication and reduce admin.
