Introducing LoopedIn Councils – Formerly Impact Apps.
Introduced as part of a FOGO education strategy, Bega Valley Shire Council’s waste and recycling app quickly paid for itself by eliminating the need for printed calendars and postal costs, while delivering a better experience for residents.
The app has achieved extraordinary adoption, with downloads exceeding the total number of households in the region.
“The main benefit of the waste app from my experience is being able to send out push notifications to residents advising them of truck breakdowns or transfer station closures. Another great benefit is residents being able to download their waste vouchers via the app.”
Julie Sweeney, Waste Administrator
The app was initially launched to help residents understand and adopt the FOGO system. By providing timely, accurate information, it replaced printed resources and improved resident engagement. Within a year, the app’s cost was fully recovered through savings in printing and postage.
A few years later, Bega Valley Shire Council added digital waste vouchers, further streamlining resident interactions, reducing admin, and improving service accessibility.
The Bega Valley Waste App offers a comprehensive range of tools for both residents and council teams:
A–Z Waste & Recycling Guide – Easy answers on how to dispose of every item, helping residents sort waste correctly and reduce contamination.
Issue Reporting & Service Requests – Report lost, damaged or stolen bins.
Waste & Recycling Centres – Find locations, maps, and opening hours.
Bin Collection Calendar – Customised reminders for each household.
Recycling Near Me – Locate drop-off points for recyclables.
FOGO Questions & Compost Factsheets – Support for food and garden organics education.
Change Bin Size or Quantity – Request new bins or adjust current service.
Waste Fees and Charges – Up-to-date pricing for council waste services.
Digital Waste Vouchers – Huge cost savings realised by going digital.
“Excellent just Click to see which bin is to be collected. Plus Waste Station open hours and much more, love this App.”
Loved by Resident
Bega Valley Shire Council’s app adoption has surpassed expectations:
175.7% of households in the council area have downloaded the app.
Digital waste vouchers replace costly printing and posting of vouchers twice each year.
Community groups easily issued with digital waste vouchers through the CMS – at the click of a button.
With a mix of education, convenience, and real-time updates, the Bega Valley Waste App has become an indispensable tool for residents.
Bega Valley’s success with FOGO education and digital waste vouchers shows what’s possible when councils embrace smarter tools.
Take a closer look at other success stories or book a free demo to explore how LoopedIn Councils can deliver similar results for your community.
